How do I make a return?Updated 8 months ago
You have a 30-day cooling-off period.
To return a product, you must send us a request for withdrawal in time please use the contact form.
If accepted you will receive by e-mail a prepaid shipping label at our expense for the return of the product. You must return the product in its original packaging and in good condition, together with the invoice. If this is not respected, we reserve the right to refuse the refund.
We aim to refund you the invoiced price within approximately 8 days from the date of receipt of the returned product. Please note that if you have subscribed to a recurring order, this will result in the cancellation of the subscription. The refund is made via the credit card used for payment.