Money Back GuaranteeUpdated 3 months ago
The efficacy of the FELIWAY range has been demonstrated in over 13 studies published in scientific journals and presented at international veterinary conferences. These products have also helped millions of cats around the world.
We are dedicated to helping cats resolve inappropriate behaviours and lead happier lives. While we can provide you with as much advice as possible about the correct use of pheromones and how to create an enriched environment, sometimes a medical check with your vet to rule out concomitant health problems is required, as is seeking the help of a qualified behaviourist. We can advise you when this might be necessary.
If you are not satisfied after using FELIWAY, we will provide a full refund through your veterinary practice or other place of purchase.
Please note, in order to qualify for a refund, the product must be used according to the instruction insert and for the appropriate length of time. If you are in any doubt, seek advice from your veterinary practice or behaviourist or contact us. FELIWAY is not a licensed veterinary medicine. If there are signs of disease consult your veterinary surgeon. The FELIWAY guarantee currently only applies to purchases made in the UK. Proof of purchase is required. If you are unhappy with the effects of FELIWAY we will refund your money, excluding any shipping or handling fees.
To receive a refund please follow the steps below. We reserve the right to deny any refunds that do not meet the stated requirements:
1. Please get in touch with one of our technical advisors to discuss the behaviours you are concerned about.
2. We will ask you a series of questions to understand more about your pet and the inappropriate behaviours they are displaying and which products you have used.
3. We will make sure that the product you have chosen is suitable for your pet in their current circumstances and that any other environmental changes required are in place alongside the pheromones.
4. If FELIWAY OPTIMUM, FELIWAY Classic or FELIWAY Friends by FELIWAY have been used for at least 30 days according to instructions and no improvements have occurred following correct use of the product, we will discuss with you how to arrange a refund.