The efficacy of the FELIWAY range has been demonstrated in over 13 studies published in scientific journals and presented at international veterinary conferences. These products have also helped millions of cats around the world. We are dedicated to

The efficacy of the FELIWAY range has been demonstrated in over 13 studies published in scientific journals and presented at international veterinary conferences. These products have also helped millions of cats around the world.We are dedicated to helping cats resolve inappropriate behaviours and lead happier lives. While we can provide you with as much advice as possible about the correct use of pheromones and how to create an enriched environment, sometimes a medical check with your vet to rule out concomitant health problems is required, as is seeking the help of a qualified behaviourist. We can advise you when this might be necessary.If you are not satisfied after using FELIWAY, we will provide a full refund through your veterinary practice or other place of purchase.Please note, in order to qualify for a refund, the product must be used according to the instruction insert and for the appropriate length of time. If you are in any doubt, seek advice from your veterinary practice or behaviourist or contact us. FELIWAY is not a licensed veterinary medicine. If there are signs of disease consult your veterinary surgeon. The FELIWAY guarantee currently only applies to purchases made in the UK. Proof of purchase is required. If you are unhappy with the effects of FELIWAY we will refund your money, excluding any shipping or handling fees.To receive a refund please follow the steps below. We reserve the right to deny any refunds that do not meet the stated requirements: 1. Please <a href="https://www.feliway.co.uk/pages/contact-us" title="Contact Us" style=" text-decoration: inherit;">get in touch</a> with one of our technical advisors to discuss the behaviours you are concerned about.2. We will ask you a series of questions to understand more about your pet and the inappropriate behaviours they are displaying and which products you have used.3. We will make sure that the product you have chosen is suitable for your pet in their current circumstances and that any other environmental changes required are in place alongside the pheromones.4. If FELIWAY OPTIMUM,&#xA0;FELIWAY Classic&#xA0;or FELIWAY Friends&#xA0;by FELIWAY have been used for at least 30 days according to instructions and no improvements have occurred following correct use of the product, we will discuss with you how to arrange a refund.

Money Back Guarantee

You have a 30-day cooling-off period. To return a product, you must send us a request for withdrawal in time please use the contact form. If accepted you will receive by e-mail a prepaid shipping label at our expense for the return of the product. Yo

You have a 30-day cooling-off period.To return a product, you must send us a request for withdrawal in time please use<a href="https://feliway.gorgias.help/en-GB/contact">&#xA0;the contact form.</a>If accepted you will receive by e-mail a prepaid shipping label at our expense for the return of the product. You must return the product in its original packaging and in good condition, together with the invoice. If this is not respected, we reserve the right to refuse the refund.We aim to refund you the invoiced price within approximately 8 days from the date of receipt of the returned product. Please note that if you have subscribed to a recurring order, this will result in the cancellation of the subscription. The refund is made via the credit card used for payment.

How do I return a product?

Can’t find an answer to your question? Contact us!

Terms of service

Privacy policy

Terms of sales

FELIWAY UK OFFICIAL

Returns & Refund

How do I create my customer account?

I have forgotten my password

How can I change my details?

My account

Which payment methods can I use?

Can I change my order?

How can I use my discount code?

Order & Payment

Is delivery free?

When will my order be shipped?

How can I track my order?

My order has not arrived?

Delivery

How much can I save?

Will be reminded before an order is sent?

How do I skip my subscription?

How do I reschedule my subscription?

How do I cancel?

How do I update my address?

My payment was declined.

How do I update payment details?

How do I add or change subscription products?

Having an issue with your subscription?

Subscribe and save

Where to plug FELIWAY Optimum, Classic or Friends Diffusers?

How long does the diffuser work for?

How long does it take for the diffuser to work?

Should I unplug the diffuser at night?

The diffuser is hot

What makes Happy Snack by FELIWAY different to other lickable treats?

How many calories are in a stick of Happy Snack by FELIWAY?

How many sticks of Happy Snack by FELIWAY should I give my cat?

Can I use Happy Snack by FELIWAY if I am using a FELIWAY diffuser?

When can I use Happy Snack by FELIWAY?

You have more questions about the diffuser, Happy Snack by FELIWAY or Help! ?