How to Use FELIWAY Optimum, Classic or Friends Diffusers

Where to plug the diffuser?

Plug into a properly functioning electrical socket that has a clear space above it of at least 1.20 m (the oily vapour that carries the FELIWAY messages rise above the diffuser as a column of warm air).

Where NOT to plug in the diffuser?

To ensure the proper delivery of the pheromone messages, do not plug in the diffuser:. To ensure that the diffuser works properly, it should not be connected:

How many diffusers do I need?

Use 1 diffuser for an area up to 70m² (approx. a 3 bed house). For a large house, or a house with several floors, use several diffusers.

How long does the diffuser work for?

1 refill lasts up to 30 days. It is recommended to replace the refill every 4 weeks, even if there is a small amount of liquid left inside the vial (the vial can never be completely empty as the last drops of liquid are not in sufficient contact with

How long does it take for the diffuser to work?

Within 24 hours, the diffuser will be fully functional and FELIWAY messages will spread throughout your home. When a situation can be anticipated, it is best to plug in the diffuser 2-3 days in advance to best support your cat.

Should I unplug the diffuser at night?

Do not unplug or turn off the diffuser at night. Cats are often awake and active at night!It is therefore best to leave the diffuser on all the time. Clinical trials show that the diffuser is effective when used continuously (24 hours a day) as this

Compatibility

FELIWAY refills should never be used with any other electrical device.FELIWAY Diffusers should never be used with any other refill from another company.FELIWAYOptimum, FELIWAYClassicand FELIWAYFriendsrefills and diffusers are compatible.FELIWAY Diffu

Recycling?

Refills are made from recyclable plastic (PET). The cardboard box can be recycled with your usual paper waste.

Shelf life?

The shelf life of the refills is 36 months (the expiry date is shown on the packaging). In case of continuous use, we recommend to replace the diffuser after 6 months of use.

How can I check the diffuser is working?

When plugged into a socket, the diffuser will gradually heat up, indicating that it is working properly.

The diffuser is hot

The diffuser contains a heating element that diffuses the product, so it is designed to be warm to the touch.

The liquid level is not going down

The level is going down, but you can't see it!The diffusion of the liquid from the Diffuser is a very slow process. When used normally, it is difficult to see any change inside the vial during the first week of use. Slight variations will occur depen

There is a visible mark on my wall or furniture

The oily vapours (which carry the FELIWAY "messages") rise above the diffuser in a column of warm air. If this air column is blocked (e.g. under a shelf, table or furniture), the oil may recondense, leaving a visible stain. Do NOT connect the diffuse

Use of diffuser and air conditioning?

Be sure to connect the diffuser away from air conditioners, vents, drafts, or air extractors. This may result in diffusion at a faster rate and the product may not last the expected 30 days.

Use of diffuser and open windows?

Using the diffuser in a ventilated room (open doors and windows) may result in diffusion at a faster rate. This may result in product running out before the expected 30 days. In this case, consider placing the diffuser elsewhere in the house, targeti